TERMS AND CONDITIONS
TRADING TERMS:
All transactions are strictly net 30 days from the date of invoice. With the exception of Artwork related products, all orders are free of delivery charges inside Australia (airfreight excepted). The Customer shall pay interest on all amounts outstanding in excess of 30 days at the rate of 3% per month, together with any costs associated with collecting the amount outstanding requested by Norra Strand in respect of orders above the value of $5,000.00.
ACCEPTANCE OF TERMS AND CONDITIONS:
The placement of an order by the Customer constitutes acceptance of these terms and considerations as the sole basis of the sale of goods to the exclusion of any conditions of purchase appearing on any document of the Customer. Modifications of these conditions expressed in any document of the Customer will not apply unless expressly accepted by Norra Strand in writing.
PLACING ORDERS:
Please assist our sales staff by ensuring all details regarding pattern name, colour number, your order number and delivery address are given.
ACCEPTANCE OF ORDER:
Orders shall only be accepted from the company that is purchasing the goods. No order will be accepted for and or on behalf of another.
CANCELLATION OF ORDERS:
Orders accepted by Norra Strand cannot be cancelled or delivery deferred, or goods returned except with the written consent of Norra Strand. Norra Strand will only accept cancellations where fabric has not been cut. In such circumstances a 20% cancellation fee shall be payable by the Customer. Special items not considered as standard inventory by Norra Strand such as products from collaborating brands will not be accepted for return by Norra Strand.
RESERVATION OF GOODS:
Goods may be reserved by the Customer for a period of up to 3 days. If an order for the reserved goods is not received within 3 days, the reservation will automatically lapse. Extensions of reservations may be granted by Norra Strand at its absolute discretion. Norra Strand will not accept product reservations from clients with a trading account on stop credit.
ONLINE PRODUCT ENQUIRIES
If you wish to contact our Customer Service staff (via email or telephone), please ensure all details regarding pattern name, colour number, Customer order number and delivery address are given when telephoning or emailing an order. Norra Strands preferred method for taking orders is via written correspondence, via email, letter or online.
Please supply a valid street address for delivery. Please do not supply a post office box number, as most of our products cannot be delivered to a P.O. Box due to size of packages.
COLOUR MATCHING:
If an exact colour match is required, please request a cutting of our present stock for your approval or send us a cutting to match. As colour variations often cannot be avoided from one dye lot to another, we do not guarantee dye lots and can issue no credit for dye lot variation unless a colour sample was submitted to be matched with the order. All colour variations within prints are inherent to the beauty of Norra Strand’s hand printed products.
QUALITY:
While most fabric tolerances are stated, none are guaranteed against shrinkage, fading or wear. Widths and repeats may vary as may dye lots. Fabrics used as curtains, when held against the light cannot be guaranteed against flaws. Fabrics are not completely stable and stretching and shrinkage may occur as a result of changing humidity, a 2 - 3% change is reasonable.
NON-STANDARD NORRA STRAND PRODUCT (CUSTOM PROJECTS):
Where orders are placed for custom projects, the quantity supplied shall vary in accordance with industry standard, which is plus or minus 10%. If a minimum quantity is essential, then this should be made clear at the time of ordering.
PRICING:
All orders shall be invoiced at the current published price list. Orders of less than 5 metres per fabric /colour will attract a $20 surcharge. Non account holders will be charged for delivery.
PRICE CHANGES:
Norra Strand endeavours to give as much notice of price changes as possible. However, due to circumstances beyond our control prices are subject to change without notice.
PRICING OF GOODS BY WRITTEN QUOTATION:
The prices quoted by Norra Strand shall not be varied for a period of 60 days from the date of the written quotation. Following the expiration of this period the negotiated price must be confirmed and the responsibility shall rest with the Customer.
FIRE RETARDING:
Quotes on fire retarding of fabrics should be checked with every order for which the process is required.
DELIVERY OF GOODS:
Deliveries will be made to the address nominated by the Customer on the order form. If the Customer requests delivery of the goods to a third party, that third party must accept the goods for an on behalf of the Customer.
Unless specifically requested, all deliveries within Australia will be made as arranged by Norra Strand, in its absolute discretion. The delivery times made known to the Customer are estimates only and Norra Strand will not be liable for late delivery or non-delivery. Under no circumstances will Norra Strand be liable for any loss, damage or delay occasioned to the Customer arising from late or non-delivery of the goods. The Customer shall, at its own expense, provide all necessary labour and equipment to off load the goods on arrival at the nominated place of delivery.
CUSTOMER LIABLE FOR NORRA STRAND LOSS:
If delivery of the goods or completion of any work undertaken by Norra Strand is delayed, either at the request of the Customer, or owing to the inability of the Customer to accept the goods for any reason, on or after the due date of delivery or owing to some other cause beyond the control of Norra Strand in circumstances where Norra Strand is able to deliver on time, then the Customer shall be liable for any and all charges, losses and expenses incurred by Norra Strand arising there from.
PAYMENT OF ACCOUNTS:
When accounts are outside the terms of trade of 30 days payment net, Norra Strnd reserves the right to withhold goods without notice and no further orders will be accepted until the account is brought up to date. If an account should move into 90 days Norra Strand reserves the right to cancel the account at its absolute discretion. All payments taken via credit card will incur a surcharge of 1.5%.
PROPERTY IN GOODS
All property in and title to the goods shall remain vested in Norr Strand until all goods supplied have been paid for in full by the Customer. Until such time the relationship between the parties shall be fiduciary and the Customer shall hold the goods as bailee for Norra Strand.
The Customer shall store the goods separately from the Customer's own goods and if possible, mark them to indicate they are the property of Norra Strand. Until the goods are paid for in full the Customer is authorised to sell the goods as agent for Norra Strand only and shall pay the proceeds of sale into a separate bank account from which fund the Customer shall account to Norra Strand for the full price of the goods.
If the Customer does not pay for any goods by the due date stated on the invoice, then Norra Strand is irrevocably authorised by the Customer to enter the Customer's premises (or any premises under the control of the Customer as agent of the Customer if the goods are stored at such premises) and use reasonable force to take possession of the goods without liability for the tort of trespass, negligence or payment of any compensation to the Customer whatsoever.
LIMITATION OF LIABILITY
The Customer acknowledges that no warranty, condition, description or representation in relation to the goods is given by Norra Strand, either expressly or impliedly. All warranties, terms and condition in relation to the state, quality or fitness of the goods and of every other kind whether implied by use, statute or otherwise is hereby excluded to the fullest extent permitted by law and in no event shall Norra Strand be liable for special or consequential damages.
Except as otherwise required by law, the liability of Norra Strand in respect of any goods supplied shall be limited at the election of Norra Strand to:
(a) The repair or replacement of the goods or supply of equivalent goods; or
(b) Payment of the cost of replacing the goods where payment in full has been made.
Norra Strand accepts no responsibility whatsoever, and shall under no circumstances be liable for fire retardant or other finishes completed by third parties.
Norra Strand will endeavour to ensure there are no more than one fault per ten (10) running meters of fabric. Any faults that are included in a shipment will be compensated with an extra 20cm of fabric per fault.
Once a fabric delivery has been cut, Norra Strand will not consider the return of the fabric.
Any fabric that is a current Australian stock product and the customer would like to swap for another colour of the same fabric and same quality, will incur a freight charge for the second delivery.
Norra Strand will only consider return of unused or uncut goods within 30 days of date of invoice. Request for returned goods is at the discretion of Norra Strand. Goods returned by the customer and accepted by Norra Strand will incur a 20% restocking fee.
FAULTY GOODS RETURNS
If a product is faulty, Norra Strand must be made aware within 7 days of receiving the goods. After this time, Norra Strand will not be held responsible for any damage to the goods and will not approve a return or replacement.