FAULTY GOODS RETURNS
If a product is faulty, Norra Strand must be made aware within 7 days of receiving the goods. After this time, Norra Strand will not be held responsible for any damage to the goods and will not approve a return or replacement.
For online purchases, Norra Strand will refund the purchase price of full-priced Artwork merchandise in its original condition and only if accompanied by the original invoice, original Norra Strand packaging and security return/exchange label intact and attached to the item.
Full-price merchandise must be returned to Norra Strand within 14 days from the date of delivery.
Merchandise that has been altered or damaged will not be accepted.
Returns and exchanges are not available for personalised items.
Norra Strand reserves the right to refuse return of any merchandise that does not meet the above return requirements at Norra Strand’s sole discretion.
Merchandise returned to Norra Strand will be processed within 7-10 business days of receipt. A confirmation email will be sent once your account has been credited. Refunds may only be issued in the same form as was utilized for payment. Please note the original shipping charges incurred at the time of purchase are non-refundable.
LIMITATION OF LIABILITY
The Customer acknowledges that no warranty, condition, description or representation in relation to the goods is given by Norra Strand, either expressly or impliedly. All warranties, terms and condition in relation to the state, quality or fitness of the goods and of every other kind whether implied by use, statute or otherwise is hereby excluded to the fullest extent permitted by law and in no event shall Norra Strand be liable for special or consequential damages.
Except as otherwise required by law, the liability of Norra Strand in respect of any goods supplied shall be limited at the election of Norra Strand to:
(a) The repair or replacement of the goods or supply of equivalent goods; or
(b) Payment of the cost of replacing the goods where payment in full has been made.
Norra Strand accepts no responsibility whatsoever, and shall under no circumstances be liable for fire retardant or other finishes completed by third parties.
Norra Strand will endeavour to ensure there are no more than one fault per ten (10) running meters of fabric. Any faults that are included in a shipment will be compensated with an extra 20cm of fabric per fault.
Once a fabric delivery has been cut, Norra Strand will not consider the return of the fabric.
Any fabric that is a current Australian stock product and the customer would like to swap for another colour of the same fabric and same quality, will incur a freight charge for the second delivery.
Norra Strand will only consider return of unused or uncut goods within 30 days of date of invoice. Request for returned goods is at the discretion of Norra Strand. Goods returned by the customer and accepted by Norra Strand will incur a 20% restocking fee.