For online purchases, Norra Strand will refund the purchase price of full-priced merchandise in its original condition and only if accompanied by the original invoice, original Norra Strand packaging and security return/exchange label intact and attached to the item.

Full-price merchandise must be returned to Norra Strand within 14 days from the date of delivery. 

Merchandise that has been worn, used, washed, altered or damaged will not be accepted. 

Returns and exchanges are not available for personalised items.

Norra Strand reserves the right to refuse return of any merchandise that does not meet the above return requirements at Norra Strand’s sole discretion.

Merchandise returned to Norra Strand will be processed within 7-10 business days of receipt. A confirmation email will be sent once your account has been credited. Refunds may only be issued in the same form as was utilized for payment. Please note the original shipping charges incurred at the time of purchase are non-refundable.

We offer Free Express shipping to destinations within Australia.

From the moment the order leaves our warehouse, the following delivery time frames apply:

Metro areas: 1 – 3 business days
Regional areas: 3 – 5 business days

Please note that Norra Stand does not ship to P.O. Boxes and that all orders require signature upon delivery.

Additional shipping information is available during the checkout process.

Norra Strand offers Express and Standard delivery options for international purchases. Final shipping prices will be determined by the weight of the package.